Return & Refund Policy

1. Introduction

We want our customers to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains the conditions under which products can be returned and refunds can be processed.

By purchasing products from our website, you agree to the terms mentioned in this policy.

2. Return Eligibility

Products may be eligible for return under the following conditions:

• The product received is damaged, defective, or incorrect.
• The product received does not match the description provided on our website.
• The return request is raised within the specified return period.

To be eligible for a return:

• The product must be unused and in its original condition.
• Original packaging, tags, accessories, and invoice should be available.
• The customer must provide proof of purchase.

3. Non-Returnable Products

Returns may not be accepted for:

• Products damaged due to improper use.
• Products without original packaging.
• Items altered or modified after delivery.
• Products returned after the allowed return period.

4. Return Process

To request a return:

• Contact our customer support team with your order details.
• Provide the reason for return.
• Share images or videos of damaged/incorrect products if required.
• Wait for return approval before sending the product back.

5. Refund Process

Once the returned product is received and inspected:

• Approved refunds will be processed.
• Refunds will be issued through the original payment method where applicable.
• Processing time may vary depending on your bank or payment provider.

6. Shipping Charges

• Delivery charges may not be refundable unless the return is due to our error.
• Return shipping charges may apply depending on the reason for return.

7. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within the specified time after delivery. We may request photos or videos for verification.

8. Cancellation & Refund

Orders can be cancelled before processing or shipping. Once an order has been shipped, cancellation requests may not be accepted.

If payment has already been completed and cancellation is approved, the refund will be processed to the original payment method.

9. Contact Us