Cancellation Policy

1. Introduction

We understand that sometimes customers may need to cancel their orders. This Cancellation Policy explains the conditions under which an order can be cancelled and how refunds are handled.

2. Order Cancellation by Customer

Customers can request cancellation of their order before the order has been processed or shipped.

• Cancellation requests must be submitted with the order number.
• Orders that have already been shipped cannot be cancelled.
• Cancellation approval depends on the current order status.

3. How to Cancel an Order

To cancel an order, please follow these steps:

• Contact our customer support team.
• Provide your order number and registered details.
• Specify the reason for cancellation.
• Wait for confirmation from our team.

4. Cancellation Before Shipping

If your cancellation request is received before the product is processed or shipped, we will cancel the order and initiate a refund if payment has already been completed.

5. Cancellation After Shipping

Once an order has been shipped, cancellation requests may not be accepted. In such cases, customers may follow our Return & Refund Policy after receiving the product.

6. Cancellation by Us

We reserve the right to cancel orders in the following situations:

• Product is unavailable or out of stock.
• Incorrect pricing or product information.
• Payment failure or verification issues.
• Suspicious or fraudulent transactions.
• Delivery limitations in certain locations.

7. Refund for Cancelled Orders

If an order cancellation is approved and payment has already been completed:

• Refund will be processed to the original payment method.
• Refund processing time depends on the payment gateway and bank.
• Any applicable charges will be adjusted before refund processing.

8. Contact Us